Shipping, Returns and Payment

 

How much do you charge for Delivery and Handling?

 

Freight Charges:

 

Grand Central Cellars will post/courier orders of any number of bottles.

 

For orders of 4 cartons or more (48 bottles) please contact contact us for a quote on 07 3220 1220.

 

If your delivery requirements are not listed here then please contact us on info@grandcentralcellars.com.au for your specific delivery requirements.

 

Cost Per Carton (up to 3 Cartons)
Brisbane, & Metro Areas within 10km of our store (over $75) FREE*
Brisbane & Metro Area within 10km of our  store  (under $75) $7.50
Gold Coast, Sunshine Coast & Ipswich $12
Regional Queensland $15
Sydney & NSW, Canberra $15
Melbourne & Victoria $20
Adelaide & South Australia $20
Tasmania $35
Western Australia $40
Northern Territory $40

 

Do you deliver to PO Boxes and multiple addresses?

For safety and security we cannot ship to any PO Boxes in Australia.

If you wish to have items sent to separate addresses, please complete a separate order for each address.

If you wish to place an order to different people at the same address (two people working at the same company for example), please complete a separate order for each person

 

What happens when no one is available to receive my delivery?

A card will be left advising you to contact our us or our shipping company and arrange a suitable time for delivery.

 


Returns & breakages

You may return or exchange products that are , wrongly described, different from a sample shown or are not fit for their intended purpose within a reasonable time after purchase. It must be in a saleable condition in its original, undamaged packaging. You may choose between a refund, exchange or a credit for the product. Replacement product will be shipped once the after the faulty item has been received by us.

 

Orders and Payments:

 

You can order right here at  www.GrandcentralCellars.com.au either by using the guest check out or by  creating an account and placing your order. If you have any questions please contact us on 07 3220 1220 between the hours of 9.00am to 5.00pm Monday to Saturday or email us at info@grandcentralcellars.com.au

 

BY PHONE

Call us to place  your order, recommendations or more details on 07 3220 1220 , Monday to Saturday from 9.00am to 5.00pm (AEDT).

 

BY FAX

You can place your order by sending a fax to us 07 3220 2065.

 

BY EMAIL

You can also send us an eMail at ; info@grandcentralcellars.com.au

 

PAYMENTS METHODS

All major credit cards are accepted: MasterCard, Visa, American Express .

Corporate accounts can be setup but require pre-approval, please conctact us on 07 3220 1220 for further information